Too many users abused unlimited Dropbox plans, so they’re getting limits::Some people have taken “as much space as you need” too literally.

  • @raptir@lemdro.id
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    112 years ago

    This reminds me of how Skype always had limits in the fine print of its unlimited calling plan back in the day when we paid for minutes on cellphones.

    Or, y’know, how current cellphone data plans are only unlimited up until the point where you’ve used enough and then become “deprioritized.”

    Or how backblaze offers unlimited plans on Windows and Mac but not on Linux because Linux users tend to actually know how much storage they’re using.

    Companies have a number that is the profitable point for whatever unlimited plan they’re offering. They just want to be able to advertise “unlimited” since that’s what customers want and they hope people don’t go over their “profitable usage” metric.

  • SendPicsofSandwiches
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    222 years ago

    “Abused”? Is it unlimited or not? I don’t see how as much as you need can be taken too literally. It’s either true or it isn’t.

  • 🇰 🌀 🇱 🇦 🇳 🇦 🇰 🇮 🏆
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    2 years ago

    How the fuck do you abuse unlimited access? This is just a company blaming an idea that was always going to be unsustainable on their customers and not their own damn lack of forethought.

    • Baron Von J
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      192 years ago

      It was a business plan and they found hardly any of the plan subscribers were actually businesses, and I’m guessing reselling your unlimited data was against the ToS.

      • 🇰 🌀 🇱 🇦 🇳 🇦 🇰 🇮 🏆
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        2 years ago

        It was a business plan and they found hardly any of the plan subscribers were actually businesses

        And why the fuck would that matter? If they can’t handle some random’s porn and piracy collection, how the fuck would they handle a legit business? lol

        Reselling an account would hurt their bottom line, but still have no effect on providing the storage. Imposing a limit doesn’t stop that though, other than perhaps by making the product worthless and therefore unworthy of reselling.

        • @s_s@lemmy.one
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          -32 years ago

          This was dumb AF anyways. If you really have a problem with a few large accounts, you just make their access rates to their data atrocious. There’s no way the plan guarantees an access speed.

        • Baron Von J
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          32 years ago

          why the fuck would that matter?

          Because it “hurt their bottom line” in some measurable way. Yeah I’d be pissed if I were a subscriber of this plan. But either you accept the caveats of using someone else’s infrastructure or you roll your own. ¯\(ツ)

          • Janet
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            92 years ago

            If you offer me “unlimited Hotdogs” and proceed to be offended by me eating infinite Hotdogs, you did not offer “unlimited Hotdogs”.

            That’s “false advertising” Baron von Jenius.

            • Baron Von J
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              2 years ago

              That’s “false advertising” Baron von Jenius

              🤣 Kudos for being the first to lobby that particular insult 🍻

              They advertised a service, people used the service and it was as advertised, the service was deemed to be unprofitable due to usage, they announced the discontinuation of the service and no longer advertise it. I don’t see any mention of unlimited storage in any of their plans Edit: they do say “as much space as needed - Customizable” for the Enterprise plan. So that’s likely how they’re distinguishing the “legitimate business” users, to still offer a plan for clients needing more storage and probably has tiered/progressive pricing where it gets cheaper per GB/TB the more you use, but lets DropBox feel like they’ve vetted these high use clients to avoid the use cases they mentioned.

              https://www.dropbox.com/business/plans-comparison
              https://www.dropbox.com/plans

              As long as subscribers to the unlimited plan retain unlimited storage through the end of the term for which they had already paid, then DropBox is fulfilling the terms of the service they sold. And the last two paragraphs of the article seem to indicate that DropBox is indeed doing that

              To help legitimate business users transition, Dropbox says that “customers using less than 35TB of storage per license” can keep however much they’re using plus an additional 5TB for five years “at no additional charge.” Organizations using more than 35TB will get the same deal for one year, but they’ll need to deal with Dropbox directly to work out pricing. As a baseline, adding 1TB of storage without adding additional users will cost either $10 a month or $96 a year.

              New customers will be affected by this policy change immediately, as you’ll see if you check the current pricing for Dropbox Advanced plans. Existing users will be “gradually migrated” to the new plans starting on November 1, and they’ll be notified at least 30 days before the migration happens.

              So I don’t think false advertising applies here.

    • @Blackmist@feddit.uk
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      42 years ago

      They didn’t mean unlimited use. They meant “sign up, forget about it and pay us forever”.

  • @kefka@lemmy.world
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    302 years ago

    Don’t use the fucking word unlimited if it has limits? Something that has a limit, no matter how high, is not unlimited.

  • El Barto
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    2 years ago

    I always hated the term unlimited when it’s not really unlimited. Is it really abuse if you’re using it as intended?

    Edit: I eat my words. People are assholes. I thought this was referring to providers of unlimited storage or bandwidth, only to say “oh, you’ve using it too much, so we’re going to throttle you.”

    • @doublejay1999@lemmy.world
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      252 years ago

      I think you are right the first time.

      “Unlimited “ only ever an advertising term, to garner attention. No one ever intends to deliver on it .

      • @Infinitus@lemmy.world
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        22 years ago

        I just want to add a surprising fact. My mobile carrier does actually deliver on the promise of unlimited data, and an ISP is the last company that I would trust.

          • @Infinitus@lemmy.world
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            52 years ago

            I can try it, but my current record s 50 GB in a singled day. The only thing that it wants is a conformation via SMS for every 18 or so GB, but that is only if you use that much in a single day.

      • @johnthedoe@lemmy.ml
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        72 years ago

        I remember when google photos offered unlimited when it first came out. Called that off pretty damn quick

  • @jwagner7813@lemmy.world
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    312 years ago

    What they meant to say was “We didn’t have the foresight to monetize these heavy users, so we will be doing that now. But first we’ll create the problem…”

    • @kronicd@lemmy.world
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      22 years ago

      Honestly they’re giving existing users at least a year with their current storage capacity and plan.

      Google gave like 60 days. Dropbox are handling this much better.

      • @randomname01@feddit.nl
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        22 years ago

        Uhu, exactly. I get that it’s frustrating, but the simple fact of the matter is that offering unlimited storage capacity (or unlimited anything for that matter) will inevitably attract people who will abuse it. Their new plans are functionally unlimited for most people, while also curbing that abuse.

        That’s not to praise Dropbox too much (they shouldn’t have offered unlimited in the first place, but it’s an easy way to draw people in), but I still can’t fault them too much for how they handled this.

  • @Abnorc@lemm.ee
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    262 years ago

    Calling it “abuse” is a weird PR move. If your service is good enough, this is bound to happen with an unlimited storage plan. This is basically a win on their part since they got people to sign up for their service. Why shame your user base?