Dukaan founder and CEO Suumit Shah revealed that 90% of the company’s support staff has been laid off after the introduction of an AI chatbot to answer customer support queries.
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That’s all tier 1 help desk ever does anyway.
From my experience they know less about the product than I do when I try to get support on it.
it’s so true… I feel bad due to it but, half the time t1 is just rehashing the power cycle and try again list.
