Teleperformance SE, the largest call-center operator in the world, is rolling out an artificial intelligence system that softens English-speaking Indian workers’ accents in real time in a move the company claims will make them more understandable.
  • @earphone843@sh.itjust.worksEnglish
    11•20 days ago

    It’s not racism to acknowledge that accents can have a major negative impact on effective communication and design a product to address the issue.

    • @shawn1122@lemm.eeEnglish
      5•19 days ago

      Definitely true. We had a German professor with an essentially incomprehensible accent teaching calculus at our college. Basically everyone had to learn it from the textbook.

    • Steve DiceEnglish
      0•19 days ago

      Yeah… most complaints about accents in customer service agents have nothing to do with understanding them.